Something not working, or a question about a draw? We answer every message.
Email [SUPPORT EMAIL] — we aim to reply within 2 business days.
If you are writing about a prize or a specific draw, include your player name (shown on your Account screen) so we can find your account quickly. Never send us your password.
Views only count once our servers verify them, and there are hourly and daily limits. If you have hit a limit, the app shows a countdown to when you can watch again. If a view finished but never appeared after a minute, close and reopen the app — if it still does not show, email us with roughly when it happened.
Check your spam folder first. You can request a new verification email from your account screen, and a new reset link from the reset page. Links expire: verification after 24 hours, password resets after 1 hour.
You will get an email as soon as the draw runs. Open your account, confirm your details and where to send the money, and we will process the payout. Every payout is reviewed before it goes out. See the Official Rules for claim deadlines.
Each draw publishes a cryptographic commitment before entries close, and the seed afterwards, so anyone can recompute the winners. Verify any past draw yourself.
In the app: Account → Delete my account. On the web: your account page. It is immediate and permanent — see the Privacy Policy for exactly what is erased and what we are required to keep.
Yes — there is a free daily entry, and those entries are identical to every other entry in the draw.
See also: How it works · Official Rules · Terms · Privacy